Refund policy

Return & Refund Policy

We have a 30-day return policy. This means you may request a return within 30 days of purchase.

How to Start a Return

To start a return, please email us at info@kerasbiolab.com with your order number and the item(s) you would like to return.

Once your return request is reviewed and accepted, we will provide return authorization and shipping instructions.

Items sent back to us without first requesting a return may not be accepted.

Return Shipping

Shipping costs incurred for returns are the responsibility of the customer.

Refunds

Once we receive your returned item, we will inspect it and notify you whether the refund has been approved.

If approved, your refund will be issued to the original form of payment within 10 business days of receipt.

Please note that it may take additional time for your bank or credit card company to process and post the refund.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will review the issue and work to make it right.

Exchanges

If you would like to exchange an item, please contact us at info@kerasbiolab.com with your order number and the item you would like to exchange. We will provide further instructions after reviewing your request.

Contact

For any return or refund questions, please contact us at:

info@kerasbiolab.com